Customer Service Representative

Description and Expectations

Learning Objective: to learn how to service a retail account, to work with retail account(s) to expand our business, to manage inventory, to work within a reorder system.

Deliverables: During the course of the semester, you will be required to do the following: a) Put together an independent study proposal in consultation with a faculty advisor (within 1st two weeks). b) Orally present your role in the project to other project members (within ~1 month of starting). c) Establish a working relationship with at least 1 retail client and act as the customer service representative. d) Orally present your work to other project members (within the final 2 week of the semester). e) Write a paper (2 page minimum) documenting your experience with this job function and any systems/operations that were implemented and/or streamlined (due before end of regular classes).

Commitment: 3 hours weekly (0.25 creidt): attend biweekly project meetings, make weekly service calls to retail account to take inventory and place reorders. Deliver and restock product at client’s location.

- At this time we have the following accounts that need representatives: 1) Java City in the basement of the Center for Science and Business. 2) Maude Specklebelly in downtown Monmouth.

Monmouth College Independent Study Agreement Attachment

The following text can be used as a template for the Independent Study form required by the Registrar...

Customer Service Representative

1. Rationale: This independent study course will entail making service calls on Scots Roast and Monmouth Coffee Project retail and commercial clients. As customer service is a critical element in providing quality products and services, the student will benefit as a business major. This course will give him experience working with a “client” and provide the opportunity to gain confidence in applying classroom knowledge and more.

2. Goals: The student will learn how to; service a retail account (stocking and displaying merchandise); work with an account to expand sales; manage inventory; and implement a reorder system.

3. Requirements: The student will attend weekly coffee project meetings, make weekly service calls to retail accounts to count inventory and place reorders, deliver and restock product, and tend product display.

Student will deliver a 3 to 5 page paper describing how a system was implemented and streamlined by the last day of regular classes. The student will also discuss what they learned about distribution, about dealing with a retail account, and what they learned about Customer Service.

4. Workload Expectation: Student will work 3-4 hours per week on above related activities.