Customer Service Representative - Revision history

Bes: /* Monmouth College Independent Study Agreement Attachment */

2017-08-23T18:34:48Z

Monmouth College Independent Study Agreement Attachment

Bes: /* Monmouth College Independent Study Agreement Attachment */

2016-08-23T13:05:31Z

Monmouth College Independent Study Agreement Attachment

Bes: /* Description and Expectations */

2016-08-23T13:04:33Z

Description and Expectations

Bes: /* here */

2016-08-23T13:04:02Z

here

Bes: Created page with "==here== Learning Objective: to learn how to service a retail account, to work with retail account(s) to expand our business, to manage inventory, to work within a reorder sys..."

2016-08-23T13:03:08Z

Created page with "==here== Learning Objective: to learn how to service a retail account, to work with retail account(s) to expand our business, to manage inventory, to work within a reorder sys..."

New page

==here==
Learning Objective: to learn how to service a retail account, to work with retail account(s) to expand our business, to manage inventory, to work within a reorder system.

Deliverables: During the course of the semester, you will be required to do the following:
a) Put together an independent study proposal in consultation with a faculty advisor (within 1st two weeks).
b) Orally present your role in the project to other project members (within ~1 month of starting).
c) Establish a working relationship with at least 1 retail client and act as the customer service representative.
d) Orally present your work to other project members (within the final 2 week of the semester).
e) Write a paper (2 page minimum) documenting your experience with this job function and any systems/operations that were implemented and/or streamlined (due before end of regular classes).

Commitment: 3 hours weekly (0.25 creidt): attend biweekly project meetings, make weekly service calls to retail account to take inventory and place reorders. Deliver and restock product at client’s location.

- At this time we have the following accounts that need representatives:
1) Java City in the basement of the Center for Science and Business.
2) Maude Specklebelly in downtown Monmouth.

==Monmouth College Independent Study Agreement Attachment==

Customer Service Representative

1. Rationale: This independent study course will entail making service calls on Scots Roast and Monmouth Coffee Project retail and commercial clients. As customer service is a critical element in providing quality products and services, the student will benefit as a business major. This course will give him experience working with a “client” and provide the opportunity to gain confidence in applying classroom knowledge and more.

2. Goals: The student will learn how to; service a retail account (stocking and displaying merchandise); work with an account to expand sales; manage inventory; and implement a reorder system.

3. Requirements: Student will; attend weekly coffee project meetings, make weekly service calls to retail accounts to count inventory and place reorders, deliver and restock product, and tend product display.

Student will deliver a 3 to 5 page paper describing how a system was implemented and streamlined. The student will also discuss what they learned about distribution, about dealing with a retail account, and what they learned about Customer Service.

← Older revision		Revision as of 13:05, 23 August 2016
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	==Monmouth College Independent Study Agreement Attachment==		==Monmouth College Independent Study Agreement Attachment==
		+	:''The following text can be used as a template for the Independent Study form required by the Registrar...''

	Customer Service Representative		Customer Service Representative

← Older revision		Revision as of 13:04, 23 August 2016
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−	==~~here~~==	+	==Description and Expectations==
	Learning Objective: to learn how to service a retail account, to work with retail account(s) to expand our business, to manage inventory, to work within a reorder system.		Learning Objective: to learn how to service a retail account, to work with retail account(s) to expand our business, to manage inventory, to work within a reorder system.

@@ Line 24: / Line 24: @@
 .  Goals:  The student will learn how to; service a retail account (stocking and displaying merchandise); work with an account to expand sales; manage inventory; and implement a reorder system.
-.  Requirements:  Student will; attend weekly coffee project meetings, make weekly service calls to retail accounts to count inventory and place reorders, deliver and restock product, and tend product display.
+.  Requirements:  The student will attend weekly coffee project meetings, make weekly service calls to retail accounts to count inventory and place reorders, deliver and restock product, and tend product display.
-Student will deliver a 3 to 5 page paper describing how a system was implemented and streamlined.  The student will also discuss what they learned about distribution, about dealing with a retail account, and what they learned about Customer Service.
+Student will deliver a 3 to 5 page paper describing how a system was implemented and streamlined by the last day of regular classes. The student will also discuss what they learned about distribution, about dealing with a retail account, and what they learned about Customer Service.

@@ Line 1: / Line 1: @@
 ==Description and Expectations==
-Learning Objective: to learn how to service a retail account, to work with retail account(s) to expand our business, to manage inventory, to work within a reorder system.
+'''Learning Objective''': to learn how to service a retail account, to work with retail account(s) to expand our business, to manage inventory, to work within a reorder system.
-Deliverables: During the course of the semester, you will be required to do the following:
+'''Deliverables''': During the course of the semester, you will be required to do the following:
 a) Put together an independent study proposal in consultation with a faculty advisor (within 1st two weeks).
 b) Orally present your role in the project to other project members (within ~1 month of starting).
@@ Line 9: / Line 9: @@
 e) Write a paper (2 page minimum) documenting your experience with this job function and any systems/operations that were implemented and/or streamlined (due before end of regular classes).
-Commitment: 3 hours weekly (0.25 creidt): attend biweekly project meetings, make weekly service calls to retail account to take inventory and place reorders.  Deliver and restock product at client’s location.
+'''Commitment''': 3 hours weekly (0.25 creidt): attend biweekly project meetings, make weekly service calls to retail account to take inventory and place reorders.  Deliver and restock product at client’s location.
 - At this time we have the following accounts that need representatives: